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The Knowledge Management Cycle 45

Information about:
Surviving knowledge claim
Falsified knowledge claim
Undecided knowledge claim

Surviving
knowledge
claim

Falsified
Knowledge knowledge Organizational
production knowledge
claim

Undecided
knowledge
claim

Figure 2.7
Knowledge claim evaluation processes in the McElroy KM Cycle

knowledge to knowledge workers, or integrate newly minted knowledge. Figure 2.8
describes this stage of the KM cycle.
One of the great strengths of the McElroy cycle is the clear description of how
knowledge is evaluated and how a conscious decision is made as to whether or not it
will be integrated into the organizational memory. The validation of knowledge is a
step that clearly distinguishes knowledge management from document management.
The KM cycle does more than address the storage and subsequent management of
documents or knowledge that has been warehoused as is. The KM cycle focuses on
processes to identify knowledge content that is of value to the organization and its
employees.

The Wiig KM Cycle
Wiig (1993) focuses on the three conditions that need to be present for an organi zation
to conduct its business successfully: it must have a business (products and services)