Page 22 - Lean six sigma demystified

Voice of Customer

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Pareto Chart t
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1 Countermeasures nal y si s
Root Cause Analysis
A
Root Cause
Counter
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c h a p t er NUMBER OF NUMBER OF INSTALLATIONS INSTALLATIONS BEFORE USL B BEFORERE Problem Solving
BEFORE
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AFTER
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NUMBER OF OF ONS INSTALLATIONS AFTER R USL AFTER
What Is Lean
Six Sigma?

Lean Six Sigma, simply, is a set of methods and tools that help companies create a
competitive advantage by becoming faster, better, and cheaper than their competi-
tion. Lean helps companies cut the time it takes to meet to customer demands. Six
Sigma helps find and fix the mistakes, errors, and defects involved in every aspect of
delivering what the customer wants. Together, they are a powerful toolkit for maxi-
mizing productivity, profitability, and growth. Just as any other toolkit, Lean Six
Sigma can’t do everything. Lean Six Sigma won’t make you more innovative, but it
can help you deliver high-quality innovations faster. And you don’t have to know

every tool in the toolkit to start making dramatic improvements. A handful of tools
help companies of all sizes slash turnaround times and defects by leaps and bounds.

CHAPTER OBJECTIVES

In this chapter, you will

• get an overview of Lean Six Sigma
• Debunk the manufacturing versus service question
• identify the three big leaks in cash flow
• Discover your hidden fix-it factory

• Learn the universal improvement process
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