Page 250 - Lean six sigma demystified

228 Lean Six Sigma DemystifieD

Quiz

1. Transactional Six Sigma can be used for IT systems in
a. ordering.
B. invoicing.
C. billing.
D. payroll.
e. purchasing.
F. all of the above

2. The state of the IT software development process can be described as
a. chaos.
B. repeatable.
C. defined.
D. measured.
e. optimized.
F. any of the above depending on the maturity of the IT department.
3. The process for transactional Six Sigma is called
a. the Dirty Dozen.
B. the Dirty 30.
C. root cause analysis.

4. Most software system problems are caused by requirements that are:
a. too loose.
B. too tight.
C. nonexistent.
D. all of the above
5. Transactional Six Sigma can

a. reduce transaction errors.
B. eliminate transaction errors completely.
C. teach iT how to build more robust systems.
D. all of the above

6. To conduct a Dirty 30 improvement project,
a. measure rejected transactions over time.
B. determine the root cause of 30 of the worst transactions.
C. initiate changes in information systems to eliminate the root causes.
D. monitor rejected transactions to validate improvement.
e. all of the above