Page 82 - Lean six sigma demystified

Chapter 2 Lean Demy S tifie D 61

FIGURE 2-8 • QI Macros flowchart.

your process. In general, most processes have four main steps: planning, doing,
checking, and acting to improve. Even going to the grocery store involves
creating a list (plan), getting the groceries (do), checking the list, and acting
to get any forgotten item. Virtually all effective business processes include
these four steps.

What we must decide is perhaps how we are valuable rather than how valuable
we are.
Everything is worth what its purchaser will pay for it.
—Publilius Syrus

What may be false in the science of facts may be true in the science of values.
—George Santayana