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Chapter 2 Global E-business and Collaboration 77

FIGURE 2.2 A PAYROLL TPS

A TPS for payroll processing captures employee payment transaction data (such as a time card).
System outputs include online and hard-copy reports for management and employee paychecks.

The Interactive Session on Technology describes the impact on airline travel
when automated baggage handling systems are not working properly. As you
read this case, try to identify the transactions being processed and how the data
generated from these systems impact business performance.

Systems for Business Intelligence
Firms also have business intelligence systems that focus on delivering
information to support management decision making. Business intelligence
is a contemporary term for data and software tools for organizing, analyzing,
and providing access to data to help managers and other enterprise users make
more informed decisions. Business intelligence addresses the decision-making
needs of all levels of management. This section provides a brief introduction to
business intelligence. You’ll learn more about this topic in Chapters 6 and 12.
Business intelligence systems for middle management help with monitoring,
controlling, decision-making, and administrative activities. In Chapter 1, we
defined management information systems as the study of information systems
in business and management. The term management information systems
(MIS) also designates a specific category of information systems serving
middle management. MIS provide middle managers with reports on the organi-
zation’s current performance. This information is used to monitor and control
the business and predict future performance.
MIS summarize and report on the company’s basic operations using data
supplied by transaction processing systems. The basic transaction data from TPS
are compressed and usually presented in reports that are produced on a regular

MIS_13_Ch_02_Global.indd 77 1/18/2013 10:13:43 AM