Page 212 - Managing Change in Organizations

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Techniques for assessment
completed the exercise. This will allow us to identify the organization’s capabil-
ities and resources, and how well it is exploiting them. It will also help us to
understand how effectively the organization is adapting to changing environ-
mental circumstances. The exercise is divided into two parts: functional analysis
and organizational diagnosis.

Part 1: Functional analysis
The functional analysis questionnaire in Table 12.1(a),below, has five sections that
deal with five key elements within the organization – namely people, finance,
marketing, operations/service and corporate/business development. Each section
comprises a checklist of questions to consider and assess how well each supports
the company’s corporate objectives. Responses can be recorded as ticks or in note
form. Score responses as follows:
5 Fully supports corporate objectives.
4 Adequately supports corporate objectives.
3 Does not support corporate objectives.
2 Makes achieving corporate objectives difficult.
1 Makes achieving corporate objectives very difficult.

Table 12.1 Pro forma for assessing organizational effectiveness (a) Functional analysis

Fully supports Adequately Does not Makes Makes
corporate supports support achieving achieving
objectives corporate corporate corporate corporate
(score 5) objectives objectives objectives objectives
(score 4) (score 3) difficult very difficult
(score 2) (score 1)
1 People
1.1 The relationship between
individuals and the enterprise
regarding
Pay
Promotion
Training and development
Performance improvement
1.2 The skills, training and experience
of personnel
1.3 The organization’s policy in
respect of selection and placement
of employees
1.4 The organization’s relationship
with trade unions represented
within the enterprise
1.5 The extent to which human
resources are considered
strategically when formulating
and implementing strategic
decisions ➔

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