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2

KNOWLEDGE-INTENSIVE

FIRMS

Chapter Outline
>> Learning Outcomes >> Structural Constraints on
>> Introduction Knowledge Work
>> Types of Knowledge-Intensive Firm >> Cultural Conditions in Support of
>> The Distinctive Characteristics of Knowledge Work
Knowledge Work and Knowledge >> Conclusions
Workers >> Case Study 2.1: Scienceco
>> Facilitating Knowledge Work – Managing an Expert Workforce
Organizing as an Adhocracy >> Summary of Key Learning Points

Learning Outcomes
At the end of this chapter you should be able to:
➡ Understand the concept of knowledge-intensive firms and differentiate between
different types of knowledge-intensive firm.
➡ Understand the structural and cultural conditions relevant to the management of
knowledge-intensive firms.
➡ Understand the different ways in which these structural and cultural conditions
interact to provide an enabling context for knowledge work in knowledge-intensive
settings.
➡ Appreciate the importance of achieving a ‘fit’ between structure and cultural
conditions for the successful management of knowledge workers.

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