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3

NEW ORGANIZATIONAL

FORMS THAT SUPPORT

KNOWLEDGE WORK: THE

ROLE OF ICT

Chapter Outline

>> Learning Outcomes >> New Organizational Forms and ICTs
>> Introduction >> Facilitating Organizational Change
>> The Relationship Between Using ICT
Technology and Organization >> New Organizational Forms and
>> Human Agency and the Social Knowledge Loss
Construction of Technology >> Conclusions
>> Institutional Pressures and the >> Case Study 3.1: Uni University and
Material Properties of Technology its New ERP System
>> Teleworking >> Summary of Key Learning Points

Learning Outcomes
At the end of this chapter you should be able to:
➡ Understand the complex relationships between technology and organization
➡ Recognize that technology, including ICT, cannot determine work practices
➡ Understand how the material properties of technology, the institutional context
and human agency all interact in influencing how technology is used in practice
➡ Appreciate how new forms of organization can support knowledge work
➡ Understand the role of ICT in these new forms of organization
➡ Recognize that implementing some form of ICT will have emergent and some-
times unintended consequences
➡ Understand that changing work practices and organizational structures using ICT
involves a process of negotiation and often compromise, that will occur over time
➡ Understand how new organizational forms also, in some ways, create problems for
knowledge-intensive work

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