Page 181 - Managing the Mobile Workforce

160 � mAnAgIng the moBIle workForCe

all the difference. One person we interviewed has vast experience and
depth of knowledge in this arena: Lori Coruccini.

` the BehAVIorAl sIde oF hIrIng

We were fortunate to interview Lori Coruccini, Founder/CEO of
Predix Inc., a strategic consulting company that helps its clients to
better understand job modeling and how to match employees to the
roles and performance expectations of their company. Lori has been
5
the executive of personnel and talent management and training com-
panies for 20 years. She knows what it takes for a manager to build
trust and a skilled mobile workforce.
Lori deeply believes that understanding behavioral expectations is
crucial for hiring, training, and then managing success. “Every posi-
tion within a company,” she told us, “including the mobile workforce,
has a particular behavioral job demand to it. There’s really no such
thing as a generic job model . . . that would tell us exactly what the
behavior needs to be for a mobile worker. Each company is going to
drive its own culture and its own behavioral needs based on [its] lead-
ership and also based on the culture that’s within the company.” Her
thoughts are congruent with the theme we’ve been following through-
out this book—the principles of hiring and training mobile workers
are no different than they are for any other kind of worker—it’s the
application of them that may differ.
One of the first steps for hiring, she believes, is to identify the
behavioral job demands. The second step is to understand how to coach
and manage that behavior, and to really understand what drives an
individual’s interest.
Lori explained that within the hiring process there are four critical
steps to bringing someone into a mobile workforce: “First you need
to have role clarity within the job description. You need to be able to set
expectations, manage the role, and coach to it. Then you need to identify
behaviorally what that position requires, considering especially what the