Page 242 - Managing the Mobile Workforce
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                                                ▶ChApter eleVen







                      developing your Virtual team


                      reconfiguring the process






                      We spend a lot of time playing video games and really enjoying it.
                        —Zev Barsky, senior manager of Customer Support,
                        LEGO Universe 1



                      If you’ve ever played the online game World of Warcraft (known as
                      WoW), you know the potential of virtual teams.  Addicting is a term
                                                                 2
                      one can use to describe WoW. Another is fun. Another is, dare we say
                      it, collaborative. When you join World of Warcraft, which has millions
                      of players, online, all over the world, you create a character avatar,
                      which you control. You enter into a fantasy world where you engage
                      in combat with other players, explore new territory, gain skills and
                      abilities, develop expertise in your profession, and often team up with
                      other players to pursue more challenging goals than you could by
                      yourself. You might create an alliance with another avatar (who in
                      reality is living in another part of the world, who you will never meet).
                      You might go into battle with an entire group of people from all over
                      the real world acting through their WoW avatars. Does this sound
                      anything like your job?

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