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Ch51-I044963.fm  Page 253  Thursday, July 27, 2006  8:10 AM
                            Thursday, July 27, 2006
                      Page 253
                                           8:10AM
            Ch51-I044963.fm
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                      A FRAMEWORK        FOR   SERVICE ENGINEERING          BASED ON
                                HIERARCHICAL COLORED PETRI NETS




                                                            2
                                             2
                             u
                                                                               2
                  Guohui TIAN ,  Taisuke MIURA , Tatsunori HARA , Yoshiki SHIMOMURA ,  Tamio ARAI :
                          1
                           School of Control  Science and Engineering,  Shandong University, Jinan, China
                           2
                             Research into Artifacts,  Center for Engineering, University of Tokyo, Japan
                  ABSTRACT

                  Hierarchical  Colored Petri nets (HCPN) method  is presented  for  service engineering. The top level net
                  gives  the  flow  model  describing  the  structure  of  a  target  service  as  a  chain  of  agents  existing  in  the
                  service. The  sub pages  corresponding  to the  substitution transitions  of the top level net  give the  scope
                  models determining the sub services. Moreover, the sub pages corresponding  to substitution transitions
                  in  the  scope  models  give  the  view  models  expressing  the  relationships  among  the  Receiver  State
                  Parameters,  Content  Parameters,  and  Channel  Parameters.  The  development  procedure  in  this
                  framework  is illustrated by studying Consumer Electronics Rental  Service using CPN—TOOLS.



                  KEYWORDS
                  Artifacts,  service engineering, consumer electronics rental service, HCPN, CPN—TOOLS.



                  1.  INTRODUCTION


                  In  the  modern  society,  consumers  want  to  be  satisfied  with  using  products  rather  than  with  owning
                  them,  the  industrial  production  paradigms  are  changing  from  product-centered  structure  to
                  service-centered  one considering the whole life cycle of artifacts.  The new paradigm  should reduce the
                  production  and  consumption  volume  of  artifacts  to  an  adequate,  manageable  size  and  bring  this
                  volume  into balance  with  natural  and  social  constraints.  Consequently,  the  aim  should  be  qualitative
                  satisfaction  rather than  quantitative  sufficiency  and the  decoupling  of economic  growth  from  material
                  and energy consumption.  To achieve this paradigm, products  should have more added values, supplied
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