Page 51 - Perfect Phrases for Motivating and Rewarding

■ Phrases to strike from your vocabulary: “You’re so dumb/
stupid/incompetent.” “What’s wrong with you?” “You’re not
the sharpest tool in the shed, brightest bulb,” and so on. “Well,
that’s your problem, isn’t it?” “Shut up!” Also avoid cursing (in
any form or context) and shouting.
■ Explain what the consequences will be (and why) if
detrimental behavior continues.
■ If a serious problem exists, describe the issue and its history to
the employee. If prior warnings have been given regarding this
problem, remind him/her of that. Inform him/her that failure
to improve could result in another warning, downgrading, or
termination. Document this discussion. Follow your company’s
progressive discipline policy.
■ If a negative behavior seems out of character, say you
recognize this and offer an opportunity to talk. You may need
to recommend or require that the employee attend programs
such as anger management, sensitivity training, or counseling.

Motivational Phrases

■ “I’ve noticed that you’re quick to say, ‘I’m too busy’ or ‘I can’t
help you’ to coworkers. We all need to support each other and
keep a positive tone. If you’re too busy, you might say, ‘I can
look at that in an hour. I hope that’s okay,’ or ‘I’m pushing a
deadline. Will tomorrow work?’ Or you could suggest someone
else who might be more available.”
■ “Snapping at coworkers is out of character for you. Do you
want to talk about what’s wrong?”
■ “Losing your temper on the phone with that client was
inappropriate. What can you do to turn this situation around
and not lose your temper next time?”
■ “I realize that your mother’s illness hasn’t allowed you the time
you need for this assignment. What can I do to help you access
the resources and assistance you need to complete it?”

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