Page 313 - Performance Leadership

302 • Index

stakeholder dynamics and, 257–258 alignment and, 70, 72
supplier relationships, managing, 258–261 performance networks and, 218, 223,
Suppliers, 3, 203, 225–226, 228–230, 224–228, 234–235, 243, 253, 255
258–261, 259–260, 266 Triple P (people, planet, profit), 183
Sustainability, 12, 34 Triple-play installations, 268, 272, 274, 276
Sustainability reporting (SR), 179–182, Trompenaars, Fons, 285
184–187 Trust, 219, 220, 224, 234–237, 243,
Sustainable development management 248–249, 251
(SDM), 183, 186 competence, 234, 249, 264
System goals, 191 contractual, 234, 264, 265
goodwill, 234, 265
TCE. See Transaction cost economics Tunnel vision, 38, 40
TCO. See Total cost of ownership
Telecom companies, 42, 48–49, 53–54, Unilever, 171, 203
71–72, 90–94, 97, 207–208
Telecom performance network, 214, 267–276 Value chains, 12, 17, 30–31, 79–80, 211
building, 271–276 Value drivers, 30–31, 129–130, 204
internal relationships, managing, 269–271 Value networks, 215
market dynamics and, 267–269 Values, 44, 60, 63
Tetrapak mission statement, 194 brand, 204–206, 209–210, 223, 243
Theory X v. Theory Y, 151–152, 155 culture and, 137–160, 237
Time to market, 116 customers, 207–208, 209
TNT (mail and express company), 170–171, identifying, 141–144
176–177 positive and negative, 142–144, 160, 168
Total cost of ownership (TCO), 111, shareholder, 163, 188–189, 206–207, 209
113–114, 274 stakeholder, 163, 188–189, 196
Total weight, 116–117 synthesis, 209
Train, 87–90 trust and, 236–237
Transaction cost economics (TCE), 215–216 Values dimension, 60, 62–64, 135, 137–139
Transactional relationships, 219–221, 223–224, mission statement and, 190–191, 210
226–227, 229, 231, 239, 244–246 of performance network, 219, 244
insurance performance network and, 249, Vertical alignment, 78–81, 82
252–254 Virgin Atlantic mission statement, 199–200
supermarket performance network,
261–264 Waste management company, 43–44, 154
telecom performance network and, Welch, Jack, 20
271–275
Transparency, 11, 34, 36, 49, 50, 117, 169 Zero-based budgeting, 20, 33