Page 309 - Performance Leadership

298 • Index

DuPont ratio analysis, 22–23, 217 Global Reporting Initiative (GRI), 169,
Dutch culture, 278 179–182, 186, 202
Goals and objectives, 2–3, 7–8, 9, 10, 13,
Economic reporting, 185 48–50
Economic value added (EVA), 23, 33, Goodwill trust, 234, 265
207, 217 Google mission statement, 196–197
Economies of scale, 72, 102, 242 GRI. See Global Reporting Initiative
The Economist, 164, 167 Growth/learning perspective, 26–28, 31, 174,
EFQM. See European Foundation for 176–177
Quality Management Guilds, 161
The 8th Habit (Covey), 56
Einstein, Albert, 7 Hawthorne effect, 35, 283
Emotional/social dimension, 52, 55–56. Heat maps, 124–126
See also Social dimension Hope, J., 21
Employees, 3, 8, 228–230 Horizontal alignment, 65, 78–81, 83–86,
EnGen case study, 232–233 89–90, 96–97, 114, 167
Enterprise resource planning (ERP), 239
Enterprise risk management, 120 ICT. See Information and communication
Environmental reporting, 184 technology
Environmental responsibility, 12, 166, 169, Identity builders, 138
173, 175, 179–188 IKEA, 145, 158–159
E-plus case study, 90–94, 97 Independence, 59
ERP. See Enterprise resource planning Information and communication technology
European Foundation for Quality (ICT), 268
Management (EFQM), 25–26 Information exchange, 225–227
European Union, 164–165 Information technology (IT), 13, 177
EVA. See Economic value added case studies, 122–125, 237–240
Extended enterprise, 167, 215, 222 development and operations, 110–112,
External perception, 60 113, 115
alignment, self, self-perception and, performance networks and, 215, 274
14–17, 45–46, 62, 135, 157, 164, 244 risks in, 111–112, 113–114
self-perception vs., 73–74, 157, 173–174, 285 SLAs in, 104–105
Innovation, 205–206, 207, 217
Feedback, 34 Insurance companies, 43, 190
impact of, understanding, 43–44 Insurance performance network, 247–256
indicators, feed-forward and, 115–116 building, 251–256
loop, 70, 112, 114 channel stakeholders, managing,
types of, 70, 75, 78, 79, 86, 148–153 248–251
Financial leverage, 22 multistakeholder collaboration with,
Financial perspective, 26, 28, 30, 174, 247–248
177–179, 188 Interdependence, 59
Financial risk, 120, 121 Intermediaries, 249
Flow manager, 263 Internal relationships, managing, 269–271
Ford, Henry, 99 International Standards Organization (ISO),
FP. See Function points 164–165, 166
Fraser, R., 21 Interpolis mission statement, 190
French culture, 278 Investors, 229–230
Friedman, Milton, 165, 168, 171 Islamic banking, 129–131, 133, 172–173,
Function points (FP), 110, 274 284
ISO. See International Standards
Gaming, 38, 39, 144 Organization
GDP (gross domestic product), 162 IT. See Information technology