Page 307 - Performance Leadership

INDEX

Achmea mission statement, 202 Average invoice per user (AIPU), 90–91, 93
Activity-based costing (ABC), 23–24, 123 Avery Dennison mission statement, 200
Activity-based management (ABM), 23–24
Added-value relationships, 220–224, Baker and Sons (B&S), 125–128
226–227, 230–231, 245–246 Balanced scorecard, 1, 9, 26–31, 33, 46, 165,
insurance performance network and, 249, 173, 217
252–253, 254–255 Banking, 94–97, 129–134, 171–173,
supermarket performance network, 186–188, 284
260–262, 263–265, 266 Behaviors, 105
AIPU. See Average invoice per user aligned and authentic, 12, 14–16, 33
Airlines, 192, 198, 199–200 culture, values and, 138–139,
Alignment, 11–17, 67–81 141–154, 157
horizontal, 65, 78–81, 83–86, 89–90, dysfunctional, 10, 12, 14–15, 37–41, 46,
96–97, 114, 167 50, 60, 63, 74, 139, 146, 148–151, 153,
perception and, 14–17, 33, 45–46, 62, 154, 163, 245–246, 271
72–74, 78, 86, 135, 156–159, 164, measurement as driver of, 7–11, 34–51, 81,
173–174, 244 100, 101, 106, 144, 217–218, 245, 278
in performance leadership framework, Best practices, 1–2, 9, 13, 277
61–62 Beyond budgeting, 20–22, 33, 217
performance networks and, 243–245, 269, Billability, 144
279–280 Boundary defining, 138
of personal and corporate objectives, 46–50 Bounded rationality, 216
transparency and, 70, 72 Brand value, 204–206, 209–210, 223, 243
across value chains, 12, 17, 79–80, 211 British Telecom mission statement,
values, culture and, 156–160 207–208
vertical, 78–81, 82 Brokers, 249–250
Allen, Woody, 247 Budgeting, 20–22, 31, 33, 74–75, 80,
American culture, 278 114–115. See also Beyond budgeting
Analytical dimension, 58–59, 62, 64, 67–81, Business domains, 65, 78, 80, 84, 99–107,
218–219 110, 112–114
Apple iPod, 12, 214, 222 Business interfaces, 42
ARPU (average revenue per user), 90–94 business domains and, 101–107, 110,
Asset specificity, 216 112–114
Athletixx Sportshoes, case study, 240–243 collaboration and, 99–118
Auto industry, 25, 157, 213, 232–233, 235, 256 in management processes, 114–115
Avaya mission statement, 194, 196 metrics, 101–118

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