Page 8 - Performance Leadership
P. 8
CONTENTS
Acknowledgments vii
Introduction 1
Part | I A Review of Performance Management and
What’s Wrong with It 5
Chapter | 1 Setting the Scene 7
Chapter | 2 Traditional Performance Management 18
Chapter | 3 Measurement Drives Behavior 34
Chapter | 4 Performance Leadership Framework 52
Part | II Practical Improvements for the Operational
and Analytical Dimensions 65
Chapter | 5 Operational and Analytical Alignment 67
Chapter | 6 One Version of the Truth 82
Chapter | 7 Business Interfaces Drive Collaboration 99
Chapter | 8 Balancing Performance and Risk 119
Part | III Guiding Principles from the Values and
Social Dimensions 135
Chapter | 9 Values and Culture 137
Chapter | 10 The Social Role of Organizations 161
Chapter | 11 The Return of the Mission Statement 190
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