Page 276 -

258 9 Operational Support

9.6 Process Mining Spectrum

The refined process mining framework shown in Fig. 9.1 illustrates the broadness
of the process mining spectrum. We identified 10 process mining activities ranging
from discovery and conformance checking to the three operational support activities
described in this chapter. These activities may be concerned with “de jure” or “de
facto” models, “pre mortem” or “post mortem” event data, and one or more per-
spectives (control-flow perspective, organizational perspective, case/data perspec-
tive, etc.). In this chapter, we showed that process mining techniques originally in-
tended for off-line analysis can be adapted for operational support. For example,
replay techniques originally developed for conformance checking can be used to
detect policy violations, predict remaining flow times, and recommend activities in
an online setting.