Page 368 - How America's Best Places to Work Inspire Extra Effort in Extraordinary Times
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Index C355
Turnover: Vertex Pharmaceuticals Incorporated,
and bullying, 115 62, 265–273, 319
causes of, 56–58 Victimization, 306
and economic turbulence, 137–138 Virtual teams, 162, 163
at Gaylord Palms Resort and Spa, Volatility, emotional, 307
20 Vuu, Aaron, 174
as lagging indicator, 51
and management practices, 129 W
and recognition, 240–241 W. L. Gore Company, 27–28
and teamwork, 169–170 “Walking the talk,” 333, 334
20-70-10 tiered-performer model, 328 Web 2.0, 95, 161
Two-way communication, 77–79, 280 Welch, Jack, 1
Two-way mentoring, 161 Well-being, 18–21 (See also Employee
well-being)
U Well-care (wellness) programs, 270–275
Unearned credit, 309 and health-care costs, 273–275
Unemployment, 18, 41 in mindsets about employee well-
Universal Engagement Drivers, being, 260
49–64 planning for, 279–282
about, 53–56 for small businesses, 275–276
and Best-Places-to-Work surveys, at Vertex Pharmaceuticals
50–56 Incorporated, 267
case studies of, 62–64 Weston, Graham, 191–196
employee well-being in, 251–253 “We-they” systems, 154–156, 328
interconnectedness of, 319–320 Winchester Hospital, 62, 126–133,
as leading indicators, 51–52 318
retention risk factors vs., 56–58 Winkler, Jim, 261
self-engagement in, 291–309 Win-lose interactions, 305
senior leadership and benefits as, Winter, Jessica, 208
58–60 Withholding information, 307–308
and signature drivers, 60–62 Withholding praise, 308
Unproductive coworkers, 164–165 (See Wolfe, Thomas, 336
also Poor performers) Work conditions, 228
Workaholism, 10
V Workforce-friendly services, 252
Vacation time, 268–269 Work-life balance, 60, 253
Values, and actions of senior leaders, Workload, 137
333–334 Work sharing, 46–47