Page 368 - How America's Best Places to Work Inspire Extra Effort in Extraordinary Times
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Index  C355

        Turnover:                       Vertex Pharmaceuticals Incorporated,
            and bullying, 115             62, 265–273, 319
            causes of, 56–58            Victimization, 306
            and economic turbulence, 137–138  Virtual teams, 162, 163
            at Gaylord Palms Resort and Spa,   Volatility, emotional, 307
             20                         Vuu, Aaron, 174
            as lagging indicator, 51
            and management practices, 129  W
            and recognition, 240–241    W. L. Gore Company, 27–28
            and teamwork, 169–170       “Walking the talk,” 333, 334
        20-70-10 tiered-performer model, 328  Web 2.0, 95, 161
        Two-way communication, 77–79, 280  Welch, Jack, 1
        Two-way mentoring, 161          Well-being, 18–21 (See also Employee
                                          well-being)
        U                               Well-care (wellness) programs, 270–275
        Unearned credit, 309               and health-care costs, 273–275
        Unemployment, 18, 41               in mindsets about employee well-
        Universal Engagement Drivers,        being, 260
          49–64                            planning for, 279–282
            about, 53–56                   for small businesses, 275–276
            and Best-Places-to-Work surveys,   at Vertex Pharmaceuticals
             50–56                           Incorporated, 267
            case studies of, 62–64      Weston, Graham, 191–196
            employee well-being in, 251–253  “We-they” systems, 154–156, 328
            interconnectedness of, 319–320  Winchester Hospital, 62, 126–133,
            as leading indicators, 51–52  318
            retention risk factors vs., 56–58  Winkler, Jim, 261
            self-engagement in, 291–309  Win-lose interactions, 305
            senior leadership and benefits as,   Winter, Jessica, 208
             58–60                      Withholding information, 307–308
            and signature drivers, 60–62  Withholding praise, 308
        Unproductive coworkers, 164–165 (See   Wolfe, Thomas, 336
          also Poor performers)         Work conditions, 228
                                        Workaholism, 10
        V                               Workforce-friendly services, 252
        Vacation time, 268–269          Work-life balance, 60, 253
        Values, and actions of senior leaders,   Workload, 137
          333–334                       Work sharing, 46–47
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