Page 235 - Retaining Top Employees

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Index 223

Environment Fulfillment needs, 10
appeal to Boomers, 66-67 Future risk groups, 43-44
appeal to Gen X, 71-72 G
overview, 62
Events, processes versus, 217 Gallup workplace statements, 65
Gaps, obvious, 42-43
Executive coaching, 205 Gender preferences, 114
Executiveworks.com Web site, Generalizations, 4
128 Generation X
Exit interviews, 48-50, 54 basic tendencies, 60-61
Expectation management
defined, 15, 59
managers’ initial role, 155-156
tools for retaining, 71-77
during orientation, 140, 144- workplace perceptions, 61-66
145 Generation X:Tales for an
Expectation of recognition, 113- Accelerated Culture, 15
114 Generation Y, 59, 77-78
Experience, managers’ role in
Generic recruiting, 119
providing, 165 Goals, tactics versus, 56
External facilitation of interviews, Goal setting
49-50, 52, 53 for compensation, 82-83
Ezines, 26, 60 incorporating organizational
F mission, 172
Fairness issues, 97-98, 110-113 from interview data, 55-56
Fast Company magazine, 17 between managers and
Fast food restaurants, 3 employees, 156-159
for orientation, 138, 141
Feedback mechanisms, 97, 162-
163. See also Employee feed- for recognition programs, 104,
back 107-109
Feeling at home, 28-30, 139-140 “Going roadside,” 26
Figureheads, 213-214 Golden ratio, 112
First, Break All the Rules, 65 Great Place to Work Institute, 30
Growth of companies, culture
First impressions, 35, 136
and, 64-65
Five phases of retention, 30-37 Growth opportunities
Flexibility, 72, 181 appeal to Boomers, 67-68
Flexible work model, 124-128 appeal to Gen X, 73
Following the money, 43
managers’ role in providing,
Follow-through, 31, 36-37
163-166
Forms processing, 125 overview, 63
“Four pillar” test, 93-94 See also Mentoring
Free agent market, 14-19, 129-
130 H
Free Agent Nation, 16, 17, 129 Herzberg, Frederick, 7, 80