Page 35 - Retaining Top Employees

McKeown02.qxd 4/13/02 8:07 AM Page 23

2

The Secret’s

in the Swing

Golf is not a game of great shots. It is a game of the least
misses. The people who win make the least mistakes.
—Gene Littler
n Chapter 1 we traced the history and development of the
Iemployer-employee relationship and saw how current trends
are changing the nature of effective employee retention.
In the first part of this chapter, we take a high-level look at
four important implications arising from those changes:

1. We need to develop a “retention mindset”: employee
mobility is here to stay, and we must learn to manage it,
not resist it.
2. No “strategy” can make people stay.
3. People stay where they feel at home.
4. Effective retention strategies focus on building a welcom-
ing environment where people want to stay.
In the second part of this chapter, we summarize what fol-
lows in the rest of the book by outlining the five steps to build-

23
Copyright 2002 by The McGraw-Hill Companies, Inc. Click Here for Terms of Use.