Page 148 - Serious Incident Prevention How to Achieve and Sustain Accident-Free Operations in Your Plant or Company

CH11pp111-125 4/10/02 12:51 PM Page 125

Measurement and Feedback 125

Essential to the Process

Measurement and feedback make good sense from many perspectives.
These systems serve to continually inform key personnel of performance
and to give meaning to the work for individuals responsible for executing
the tasks critical to sustaining safe operations. Measurement and feedback
systems document and communicate where we have been, where we are,
and the direction in which we are heading. Measurement and feedback sys-
tems are congruent with human needs and are essential components of the
serious incident prevention process.

References

1. M. Gottlieb, “Conventional Wisdom Be Damned,” Industry Week, 21 June
1999, 36–44.
2. D. G. Mahoney, ed., Large Property Damage Losses in the Hydrocarbon-
Chemical Industries, A Thirty-Year Review, 15th ed. (Risk Control Consulting,
a division of J&H Marsh & McLennan, Inc., former M&M Protection
Consultants: 1993), 3–42.
3. Phillips Petroleum Company, Phillips 66 Company’s Response to OSHA
Citations, 9 May 1990, 1–10.
4. S. G. Badger, “1995 Large-Loss Fire and Explosions,” NFPA Journal,
November/December 1996, 66.