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                              128       Serious Incident Prevention





                                 Identify Key    Identify    Identify    Establish Goals  Track
                                 Performance    Actions and  Progress       and        Performance
                                   Areas         Results     Measures    Reinforcement
                                                 Needed                   Milestones

                              FIGURE 12-1. Steps for implementing the safety performance index.



                              overall performance. My extensive experience with the type of matrix
                              shown in Figure 12-2 has been very favorable, and the performance index
                              has proven to be a very powerful tool. As illustrated, key progress measures
                              are listed in the first column of the matrix, the next ten columns are re-
                              served for documenting current and desired levels of performance for each
                              key measure, and the remaining four columns are used for recording actual
                              performance (Value), the performance level achieved (Level), the relative
                              weighting for each measure (Weight), and calculating a score based upon
                              the actual performance and weighting for each measure (Score).

                              Safety Performance Indexing—An Example

                                  A simplified example will provide a better understanding of how the
                              matrix is developed. Let’s assume your organization has identified five key
                              performance areas, as listed below with a weighting factor that the imple-
                              mentation team has decided to assign to each area.

                                 1. Leadership training for first-level supervisors: assigned a weighting
                                    of 20

                                 2. Audit scores for regulatory compliance: assigned a weighting of 15
                                 3. Timeliness in addressing corrective actions to incident investigations
                                    and hazards analyses: assigned a weighting of 20
                                 4. Annual volume of hazardous materials spills: assigned a weighting
                                    of 25
                                 5. Recordable injury rate: assigned a weighting of 20

                                  (Note that the sum of the weighting factors must equal 100; in this case
                              20 + 15 + 20 + 25 + 20 = 100.)
                                  A first step in developing the matrix is to record the key performance
                              areas to be measured and the weightings for each area in the matrix as
                              shown by Figure 12-3. A next step is to identify the current level of per-
                              formance and both realistic improvement goals and more visionary “stretch
                              goals” for each progress measure. Improvement goals are those that the or-
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