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                                   Employee


                                   Involvement










                                  Most managers learn early in their careers that achieving results is
                               often dependent upon collaboration with hourly-roll employees and other
                               personnel having point-of-control knowledge. Experience continually re-
                               confirms that the true experts are the individuals performing the work.
                               Employee involvement is clearly a critical prerequisite for identifying and
                               implementing the actions necessary to achieve and sustain a safe work-
                               place, as well as for achieving other organizational objectives.
                                  Consider the comments of Charles Ross, operator of the Tilt-a-Whirl
                               amusement ride for Bill Dillard Shows Inc.:


                                  I’m a master at what I’m doing. I don’t mean to brag, but facts are facts.
                                  I can take any tub and make it spin like I want. I know every pin and
                                  grease circuit in it. I’ve fallen in love with this machine. Why? I can
                                  make people happy. Making it spin for them with all that hollering going
                                  on—that makes me feel good. That’s why I stick with it. If I quit, I’d
                                  probably die. 1


                                  A line manager or safety engineer would obviously be a fool not to in-
                               volve Charles Ross in any initiative designed to improve  Tilt-a-Whirl



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