Page 123 - Harnessing the Strengths

106 ■ Servant-Leadership in the Intercultural Practice

Head in control (1,10) (10,10)

Heart in passion
Figure 8.2 Head in control versus heart in passion

To name one trait, they both combine passion and thinking.
Second, they both start from their strong points—for Dell,
this is control and for Branson, this is emotion—and “check
what your heart says.” (See Figure 8.2.) They are the kind
of leaders that Peter Webber should emulate.

Conclusion

The servant-leader cannot be characterized as a passionate
person. On the other hand, he or she is not overly controlled
and judicious either. The servant-leader not only unites
both orientations in him- or herself but also helps others
through the same process. Where the passionate Italian
looks for moments to act rationally, the matter-of-fact Eng-
lish or Japanese look for moments where they can express
their emotions. The Englishman often reaches for humor to
legitimize emotions. The Japanese prefer to wait until after
work to let their emotions show.