Page 80 - Harnessing the Strengths

Dilemma 2: Rules Versus Exceptions ■ 63

Serbia 24
Poland 43
South Korea 45
Russia 47
India 48
Czech Republic 49
China 50
Singapore 52
Indonesia 54
Japan 54
Spain 54
Ireland 55
Greece 57
UK 58
M Mexico 59
i
Nigeria 60
Germany 61
Netherlands 61
Belgium 62
Denmark 62
Malaysia 62
France 63
Sweden 65
Italy 66
USA 66
Hungary 67
Romania 68
Australia 69
Canada 69
Switzerland 71
Finland 79
0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100
Figure 6.1 The restaurant dilemma. Percentage of respondents who would not write
a false review and do not believe their friend has a right to expect them to help.

variety of situations. It includes questions like: Should we
globalize or focus locally? Should we go for mass production
or specialized products? Should we just follow the universal
company standards or should we listen to the individual on

the work floor and take advantage of a special case?
This can lead to the following dilemmas:

• Fatal error versus chance to improve
• Legal contracts versus free interpretations
• Universal criteria versus unique ideas
• Global versus local