Page 46 - Six Sigma Demystified

Chapter 1 d e p loy m e n t s t r at e g y 27

7. Developing and implementing an employee awareness plan for the Six
Sigma program are important
a. so that employees understand the program’s motives and objectives.
B. so that customers realize that you’re trying to solve persistent problems.
C. so that employees become more conscientious, with a resulting improvement
in quality levels.
D. only when employees are distrustful of management.

8. Examples of management’s commitment to data- driven decision making
might be evidenced by
a. responding only to quality concerns that are documented by large numbers of
customer complaints.
B. monthly bonuses to sales personnel linked to monthly sales revenue.
C. project selection criteria based on strategic objectives.
D. applying statistical confidence intervals to sales reports.

9. In considering the resource allocation necessary for a successful Six Sigma
program,
a. management needs to demonstrate its commitment by training everyone in
the organization as soon as possible.
B. the deployment plan should balance expenditures for training and project
deployment with the expected savings achieved.
C. management should allow only resources that aren’t needed for daily
operations to participate in Six Sigma projects.
D. a mature Six Sigma program usually has about 10 percent of its workforce
committed as black belts.

10. Data- driven decision making
a. is necessary for management to demonstrate its commitment to the Six Sigma
principles.
B. often takes longer than making decisions based on gut feelings.

C. reduces the subjectivity of a decision and results in improved buy- in across the
organization.
D. all the above are true.