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224     DATA COLLECTION



                       Major group 87: Engineering, accounting, research, management, and services
                       Major group 88: Private households


                    Division J: Public administration
                       Major group 91: Executive, legislative, and general government, except finance
                       Major group 92: Justice, public order, and safety
                       Major group 93: Public finance, taxation, and monetary policy
                       Major group 94: Administration of human resource programs
                       Major group 95: Administration of environmental quality and housing programs
                       Major group 96: Administration of economic programs
                       Major group 97: National security and international affairs
                       Major group 99: Non-classifiable establishments





                 14.3 Data Collection Process



                 A seven-step process was utilized to collect the required data. The data was directly
                 collected using a national survey that was conducted in  August 2002 through
                 September 2004 of manufacturing companies, service providers, and government
                 agencies located in the United States.  The seven-step process was developed by
                 Creative Research Systems and revised in November of 2001 (www.surveysystem
                 .com). Below is an overview of the seven-step survey process:


                 1 Establish the goals of the survey.
                 2 Determine the sample and sample size.
                 3 Develop the sampling methodology.
                 4 Create the questionnaire.
                 5 Pretest the questionnaire.
                 6 Distribute the survey (data collection).
                 7 Analyze the data (survey results).


                    The following subsections expand on each step of the survey process and describe
                 how each was applied for this research.




                 14.3.1 GOAL OF THE SURVEY
                 A goal of the survey was to balance cost of collecting the data versus the required
                 accuracy. This was balanced by the number of observations included for the survey. If
                 a sample is too large, time, talent, and money are wasted (the cost of collecting the
                 data increases as the number of surveys increases). Conversely, if the number of obser-
                 vations included in the sample is too small, inadequate information may be collected
                 for the population (the data may not be accurate enough to base any decisions or create
                 any models).
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