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CONTENTS

Series Editor’s Introduction
Vladimir Zwass ix
Acknowledgments xiii

1. The State of Systems Analysis and Design Research
John Erickson and Keng Siau 3

Part I. Techniques for Systems Engineering and Requirements Elicitation

2. Flow-Service-Quality (FSQ) Systems Engineering: A Discipline for Developing
Network-Centric Information Systems
Alan Hevner, Richard Linger, Mark Pleszkoch, Stacy Prowell,
and Gwendolyn Walton 11

3. Requirements Elicitation Techniques as Communication Channels:
A Framework to Widen the Window of Understanding
Robert M. Fuller and Christopher J. Davis 21

Part II. Methodology Foundation and Evolution of Systems Analysis and Design

4. Iteration in Systems Analysis and Design: Cognitive Processes and
Representational Artifacts
Nicholas Berente and Kalle Lyytinen 37

5. A Framework for Identifying the Drivers of Information Systems
Development Method Emergence
Sabine Madsen and Karlheinz Kautz 58

6. Transition to Agile Software Development in a Large-Scale Project:
A Systems Analysis and Design Perspective
Yael Dubinsky, Orit Hazzan, David Talby, and Arie Keren 72

vii