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Table 10.4 TPA core team activity programme (contd.)

 Week   Contents    Activity prior to next session

 9   Activity session 4   Continue with condition appraisal and restoration   Focus on CAN DO define/refine activities to
 activities. Define system care requirements (customers   systemize basic activities and prevent
 and departmental needs) to prevent deterioration and   disorder. Continue with system restoration.
 automate update. Develop  best practice  routines for   Trial provisional system care activities and
 administrative planning, organization and contml.   refine best pradces.
 10                 As above
 11   Adivity session 5   Improvement activities: Assess performance   Continue with CAN DO define/refine
 against customer needs and vision. Identify improvement   activities. Develop/trial proposals for
 opportunities and assess benefits. Concentrate on low cost  improved ways of  working.
 or no cost solutions. Highlight technical and support
 problems and identify key contacts as appropriate. Assess/
 revise roles and responsibilities for routine tasks and those
 requiring judgement.
 12   Activity session 6   Make it part of the routine: Produce single-point lessons   Carry out skill development programme.
 and training plans to establish core competence. Idenhfy
 forward programme. Confirm progress to date and
 improvement priorities for the rolt-out activity.
 1%15   Additional sessions as required.
 16   Prepare for feedback.
 17   Feedback   For communication and to gain demonstrable   Mobilization of  roll-out planning.
 commitment from those whose support we need
 to continue with the improvement process. Present
 lessons learnt/benefits  of  TPA. Dry run plus feedback
 to management with details of  progress to date, priorities
 for action and proposed forward programme.
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