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Casestudies  245


                         After the core team comes to the end of its work, they know each
                         other better and go on talking to each other and exchanging ideas.
                    Adds Peter:

                         We‘ve got to give the customer what he wants at the right price
                         - and that means a reliable supply of  consistently good quality
                         coal.
                         Gone are the  days when a coal prep  plant  was there just  to
                         remove the dirt. We’re no different to Cadbury or Toyota whose
                         customers demand quality and we want Daw Mill’s name to be
                         synonymous with a good quahty product so that when it comes
                         to fighting in the market place, we make sure we win more than
                         we lose.


                  6.0 The TPM approach cuts costly delays

                  Trend-spotting heading men are reducing costly delays by up to 10 per cent.
                  The TPM approach has provided Daw Mill with vital information on machine
                  reliability which is building an accurate picture of the day-to-day running of
                  301’s tailgate.
                    A core team of five development men, a fitter and an eledrician   dedicated
                  to bringing improvements  in the high priority drivage that’s seen the barometer
                  - performance effectiveness - rise. Put  another  way, 5.2 x 3.7 metre wide
                  development using 29 bolts a metre for both roof  and ribs and supported
                  with steel has opened out 120 per cent of  plan since TPM was introduced.
                    Says Command Supervisor, Mark Gee: ’While major breakdowns are dealt
                  with immehately, the main aim is spotting trends which have the knock-on
                  effect of  a few minutes lost regularly here and there.’
                    After a close study of  the drill rigs on the bolter miner, the trend-spotting
                  team discovered, through analysis of  production loss problems, that running
                  time was low. By monitoring delay times and causes, various problems were
                  pinpointed on the drill rigs, which were clocking delays the equivalent of
                  one shift every week. The heading often had to stop because of  fhg hose
                  seals and burst hoses.
                    Among the recurring hold-ups the team spotted was the delay with fitters
                  getting spares for four different types of hose fittings. The problem was simply
                  solved and valuable time saved by standarhing the hoses.
                    Many ideas on problem solving have come from the men, who are playing
                  an important part in helping to record accurately what is going wrong.
                    The whole team is involved with decisions - more involvement means a
                  greater interest in getting hgs done. They now have pride in the district
                  and a sense of  ownership.
                    For Mark Gee, the team’s facilitator, who has been a supervisor for Ween
                  years, the new business environment at Daw Mill has taken some getting
                  used to.
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