Page 89 - stephen covey The seven habits of highly effective people

THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE Brought to you by FlyHeart

way we had set up an accounting. That's not what we had agreed.
"How's the yard coming?" I knew the minute I said it I had broken our agreement. That's not the
way we had set up an accounting. That's not what we had agreed.
So he felt justified in breaking it, too. "Fine, Dad."
I bit my tongue and waited until after dinner. Then I said, "Son, let's do as we agreed. Let's walk
around the yard together and you can show me how it's going in your stewardship."
As we started out the door, his chin began to quiver. Tears welled up in his eyes and, by the time
we got out to the middle of the yard, he was whimpering.
"It's so hard, Dad!"
What's so hard? I thought to myself. You haven't done a single thing! But I knew what was
hard -- self management, self-supervision. So I said, "Is there anything I can do to help?"
"Would you, Dad?" he sniffed
"What was our agreement?"
"You said you'd help me if you had time."
"I have time."
So he ran into the house and came back with two sacks. He handed me one. "Will you pick that
stuff up?" He pointed to the garbage from Saturday night's barbecue. "It makes me sick!"
So I did. I did exactly what he asked me to do. And that was when he signed the agreement in
his heart. It became his yard, his stewardship.
He only asked for help two or three more times that entire summer. He took care of that yard. He
kept it greener and cleaner than it had ever been under my stewardship. He even reprimanded his
brothers and sisters if they left so much as a gum wrapper on the lawn.
Trust is the highest form of human motivation. It brings out the very best in people. But it takes
time and patience, and it doesn't preclude the necessity to train and develop people so that their
competency can rise to the level of that trust.
I am convinced that if stewardship delegation is done correctly, both parties will benefit and
ultimately much more work will get done in much less time. I believe that a family that is well
organized, whose time has been spent effectively delegating on a one-to-one basis, can organize the
work so that everyone can do everything in about an hour a day. But that takes the internal capacity
to want to manage, not just produce. The focus is on effectiveness, not efficiency.
Certainly you can pick up that room better than a child, but the key is that you want to empower the
child to do it. It takes time. You have to get involved in the training and development. It takes time,
but how valuable that time is downstream! It saves you so much in the long run.
This approach involves an entirely new paradigm of delegation. In effect, it changes the nature of
the relationship: The steward becomes his own boss, governed by a conscience that contains the
commitment to agreed upon desired results. But it also releases his creative energies toward doing
whatever is necessary in harmony with correct principles to achieve those desired results.
The principles involved in stewardship delegation are correct and applicable to any kind of person
or situation. With immature people, you specify fewer desired results and more guidelines, identify
more resources, conduct more frequent accountability interviews, and apply more immediate
consequences. With more mature people, you have more challenging desired results, fewer guidelines,
less frequent accountability, and less measurable but more discernible criteria.
Effective delegation is perhaps the best indicator of effective management simply because it is so
basic to both personal and organizational growth.

The Quadrant II Paradigm

The key to effective management of self, or of others through delegation, is not in any technique or