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                                information (see Figure 4-2). This               Opening With a Bang   123
                                format connects the previous teaser   Revenue is down here at ABC Corporation.
                                correspondence to the program an-
                                                                               We have a solution!
                                nouncement.

                                                                   FIGURE 4-1. Teaser announcement 1
                    Agendas
                                Like many other training tools, an agenda is valuable in announcing your intended ses-
                                sion outcomes or goals. By creating a listing of topic areas to be addressed during your
                                session you can paint a visual picture of the program format and content for yourself
                                and participants. At the same time, you can raise the level of anticipation that learners
                                have about what will be covered.
                                   When developing an agenda, you may want to leave times off of participant copies
                                rather than locking yourself into specified time slots. This allows you to adjust time
                                spent on sections of material and activities as necessary. Otherwise, someone in the
                                group is likely to watch the clock to ensure that you are on schedule. This can distract
                                him or her from learning and will likely result in a negative comment on program eval-
                                uations concerning your ability to facilitate effectively. One strategy related to time is to
                                let participants know up front that times for each activity and topic are flexible based





                                              Revenue is down here at ABC Corporation.
                                             Diversity is an issue we deal with everyday.
                                                   Customers want better service

                                                       Here is the solution:
                                    Realigning Workplace Strategies: Tools for Increased Profitability
                                                  May 21, 2002: 9:00 a.m.–5:00 p.m.

                       In this program, you will learn:
                       1. ...
                       2. ...

                       3. ...
                       Since the founding of ABC Corporation, we have worked to increase market share while becoming
                       known as. . . . . . . .
                       Registration: To register for this fast-paced, informative program, contact Terry Shelton at extension
                       7399. Seats are limited, so hurry.


                    FIGURE 4-2. Sample announcement
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