Page 123 - Harnessing the Management Secrets of Disney in Your Company

104 The Disney Way

Jennifer Kinn of Rainbow Babies remarked, “You might mistake them
(the John Robert’s team) for hospital staff until their ‘tools’ come out. They’re
not medical, but definitely ‘medicinal.’ They are so dynamic and bring such
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energy to our patients, and sometimes, that’s just what they need.”
The families of these young patients receive special attention from the
John Robert’s team as well. “They go through so much—mentally, emo-
tionally, and physically—they deserve a little pampering once in a while,”
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said Felisha Makris of John Robert’s.
John and Stacy’s commitment to “giving back” is not limited to the
Thursday morning hospital visits. Here are a few of their exciting ongo-
ing projects:

■ Locks of Love and Wigs for Kids—John Robert’s supports Locks
of Love and Wigs for Kids by providing complimentary hair cuts
for anyone donating 10 inches or more of their hair to create wigs
for children suffering from alopecia or undergoing chemotherapy
treatments, and who otherwise would be unable to afford hair
replacement.
■ Denim Days—You may be surprised to see members of the John
Robert’s team dressed in jeans rather than in their customary attire
on certain days. Any team member wishing to participate pledges
a contribution to a charity of his or her choice.
■ Flashes of Hope—John Robert’s makeup artists donate their time
once a month for the Flashes of Hope project. Flashes of Hope, a
nonprofit organization, provides a complimentary portrait sitting
to families of children receiving cancer treatment.
■ Prom Promise—John Robert’s partners with local high schools to
promote the Prom Promise. Any high school student who signs
the agreement not to drink and drive on prom night receives a
complimentary haircut.

Giving back to the community not only provides innumerable intrin-
sic rewards, but it’s also good business. John and Stacy’s inspired leader-
ship has produced team members who truly believe in the power and
importance of stewardship as a way of life. As Eric told us, “We know that
if people are happy and enjoy our culture of helping others, the results will
take care of themselves.”