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44                THE FIRST REAL CHAPTER (FINALLY!)

                       It’s not just a matter of going beyond what we know without effort
                    or thought. If it were only that easy, we’d all do it.
                       The part that takes no effort is the part you already do too well:
                    rational thought, staying in the known.
                       Don’t think you’ve been
                    doing it wrong all these years.
                                                     If we want to solve a problem that we
                    This is the way the brain         have never solved before, we must
                    works. Known data is the          leave the door to the unknown ajar.
                    raw material for rational thought.
                    But you need to go beyond rational
                    thought to be a consistently creative
                                                                Richard P. Feynman
                    thinker.                                  20th-century U.S. physicist
                       The following chapters are an armchair
                    version of the acclaimed creativity workshop that my associates and I
                    conduct for thousands of people in hundreds of companies in scores of
                    industries annually. The workshop is called The Do-It-Yourself Lobot-
                    omy. It’s a proven method based on a few basic insights and the use of
                    a few simple creative thinking power tools. We’ve used this method to
                    help airlines find new and better ways to make their passengers more
                    comfortable. We’ve used it to help a major computer company perform
                    better phone support. We’ve used it with dozens of advertising agen-
                    cies to help them create better advertisements and find new business-
                    building ideas quicker. We’ve helped the world’s largest snack maker
                    explore new tasty treats. We’ve used it to help one of the world’s
                    largest computer textbook companies bring better learning to children.
                       The Do-It-Yourself Lobotomy works. Heck, you’ve been doing it
                    for years. On your best days, that is.
                       Don’t tell me you’ve been unconscious about it.


                                                7

                                            BEA TIGER

                       A very good friend of mine, Richard Wilde, who understands creativ-
                       ity like few people on this planet, tells a funny story about how adults
                       so often lose touch with the imaginative child within.
                          A number of years ago he was asked to address his daughter’s sec-
                       ond grade class. As department head of advertising and design at the
                       School for Visual Arts in New York City, Richard is skilled at design-
                       ing problems, asking questions, and creating challenges for students to
                       bring out their creativity. Richard gave this roomful of seven-year-olds
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