Page 189 - The extraordinary leader

166 • The Extraordinary Leader

good template for a better approach to giving feedback. First, examine the
nature of the individual and whether positive or negative feedback will be of
most value. Second, whatever the person is like, keep feedback focused on
the behavior or process the person is using and not on him or her as a person.
These two powerful ideas greatly enhance our understanding of the feedback
process and how it can help leaders overcome fatal flaws.
For further information on feedback instruments and development pro-
grams that help leaders to identify and correct fatal flaws go to our website at
www.zengerfolkman.com.