Page 266 - An Indispensible Resource for Being a Credible Activist

Delegating: When you instruct someone to do something within guidelines or parame-
ters. Both people understand that the person carrying out the project will be making
decisions on his or her own.
Macro-managing: Trusting the judgment, skills, and experience of the person carrying
out the project or task.

IMPORTANT PARTS OF DELEGATING AND DIRECTING
Give clear instructions.
Written instructions are best. They help us remember when we forget. They keep us
and our staff accountable. E-mail is great for this.
Check for understanding!

EXERCISE DEMONSTRATION (REQUIRES TWO VOLUNTEERS)
Materials: Flipchart, markers, sponges, Styrofoam plates and cups, paper lunch bags, pads
and pens for participants.
Exercise A: Staff pairs up. “Person 1” directs “Person 2” to assemble or build something using
sponges, Styrofoam plates, Styrofoam cups, and paper lunch bags. Switch and repeat.
Check to see how good the instructions were.
What was the outcome?
What was learned?

Exercise B: Switch partners. “Person 1” delegates to “Person 2.” Check to see how good the
instructions were.

What was the outcome?
What was learned?

PART 2: NVC PROBLEM SOLVING

REVIEW HANDOUT ON NVC PROBLEM SOLVING
ATTRIBUTION ERROR EXERCISE 1
Close your eyes and picture a man is walking on the sidewalk. Another man is sitting in
his car and sees that the man lost his balance and fell down. Another woman is in a store,
happens to look out the window, and sees the first man lose his balance and fall down.
Open your eyes and write down what you think is going on that caused this man to lose
his balance and fell down. What do you think the woman observing thinks? What do you
think the man observing thinks?

NVC PROBLEM-SOLVING EXERCISE
“Person 1” directs “Person 2” to assemble or build something using sponges, Styrofoam plates,
Styrofoam cups, and paper lunch bags. “Person 3” observes, and then changes the outcome.

CHAPTER 15 • F ostering F eedback, Training, and Improved P er formance 249