Page 131 - The Handbook for Quality Management a Complete Guide to Operational Excellence
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118 I n t e g r a t e d P l a n n i n g U n d e r s t a n d i n g C u s t o m e r E x p e c t a t i o n s a n d N e e d s 119
Figure 6.4 Actions affecting buyer-seller relationships. (Levitt, 1983.)
Figure 6.5 Typical completion times for major questionnaire tasks (GAO, 1986).
06_Pyzdek_Ch06_p105-128.indd 118 11/9/12 5:09 PM
