Page 184 - The McKinsey Mind

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7

MANAGING YOUR CLIENT

• SelfMFLY
Managing
• Team
• Client

TEA

Intuition

Data

Analyzing Presenting
• Framing • Structure
• Buy-in
• Designing
• Gathering
• Interpreting

ho is your client? Depending on your circumstances, it
Wcould be a customer, vendor, supplier, boss, CEO, share-
holder, or any combination thereof. If your business is to succeed,
you have to put the client first. This tenet lies at the heart of
McKinsey’s vision of itself as a professional service firm.
Dealing with clients can be a wonderful, enriching experience

(in both the monetary and psychic senses), a true win-win situa-

159

®
Team-Fly
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