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01 (001-030B) chapter 01  1/29/02  4:48 PM  Page 23






                               Framing the Problem                                         23


                               sure your suppliers to lower your raw-materials costs. (2) You
                               could cut the workforce at your thrum-mat manufacturing facili-
                               ties while maintaining production levels. (3) You might reduce the
                               time that the thrum-mats spend in the curing process, thereby
                               increasing throughput. Now you are going to put each option to
                               the QDT.
                                   Pressuring your suppliers would be great, but can it be done?
                               What needs to be true for that option to work? Well, you might
                               say, raw materials should be a significant factor in total thrum-mat
                               cost; otherwise, reducing the cost of raw materials wouldn’t make
                               much difference in the total marginal cost of a finished thrum-mat.
                               As it happens, one of your team knows that raw thrums make up
                               about 35 percent of the total cost of a thrum-mat, so there should
                               be some mileage there. Next, you would need to have some pricing
                               leverage with your suppliers. Unfortunately, on page A2 of this
                               morning’s Wall Street Journal, there is a story about the newly
                               announced takeover of General Thrums by Allied Thrums and
                               Bezels. Analysts expect the merger to result in a significant reduc-
                               tion in total thrum production capacity, with corresponding
                               upward pressure on wholesale thrum prices. So much for that idea.
                                   What about reducing manufacturing head count? Labor is a
                               large component of the total cost of thrum-mat production, so that
                               would seem a fruitful area for exploration. The key question then
                               is whether Acme’s production facilities are overstaffed. One way to
                               determine this is by learning whether Acme’s per-worker produc-
                               tivity is low relative to the industry. You recall seeing the results
                               of a recent benchmarking study on thrum-mat production. That
                               study put Acme significantly ahead of its competitors in per-
                               worker output. Another dead end.
                                   That leaves reducing the time that thrum-mats spend in the
                               curing process. Traditionally, Class A thrum-mats spend at least
                               two weeks in the curing locker—an expensive proposition that not
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