Page 112 - The New Gold Standard
P. 112
PRINCIPLE 2: EMPOWER THROUGH TRUST
us at Ritz-Carlton: Our people make the company. Our leader-
ship simply selects the right talent, develops that talent, listens
to their needs, and celebrates them through good times and bad.
Our people do all the rest.”
Selection, listening, and celebrating—not a bad menu for
leaders!
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