Page 113 - The New Gold Standard

Select—Don’t Hire

LIVING THE NEW GOLD STANDARD

D Ritz-Carlton hires from the same labor pool as every other
company. It’s their dedication to hiring the best service
professionals—no matter how long it takes—that helps
them obtain and maintain top performers.

D A thoughtful process for finding job candidates who are
dedicated to service pays bountiful dividends . . . in em-
ployees who produce more, are happier, and stay longer.
D Leaders who focus detailed attention on the wants and
needs of their staff ultimately see that same detailed,
personalized attention being passed on to customers.
D Competence increases job satisfaction and engagement.
Training, along with recognition for a job well done, will
enhance the longevity of your staff.

D Lateral service training strengthens the organization and
breaks down silos. When leadership works side by side
with staff, a “we’re all in this together” message is clearly
received.

D Rather than a perfunctory exercise in HR regulations, ori-
entation is a chance to invite new employees into your
culture, mission, and vision in a welcoming and support-
ive environment.

D Celebrating milestones like the anniversary of a hire date
tells the employee that he or she is valued, respected,
and appreciated!

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