Page 165 - The New Gold Standard

Build a Business Focused on Others

LIVING THE NEW GOLD STANDARD

D In the end, all business is personal.
D Great leaders take the time to ask; they repeatedly in-
quire, listen, and then act.

D Monitor internal productivity against your own company’s
best practices. Then, track other businesses both inside
and outside of your industry to see new and significant
opportunities for improvement.

D World-class organizations establish unyielding quality
standards. Being examined by a third-party evaluator is
an effective way to find and fix recurrent problems.
D An engaged workforce personally invests in success and
business growth, while creating an engaged clientele.

D Ritz-Carlton has increased revenues through attention to
customer engagement—a stronger metric than customer
satisfaction.
D Encourage your employees to be involved in the plan-
ning of the work and processes that affect them.

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