Page 293 - The New Gold Standard

Sources

Much of the content of this book emerged from interviews
with Ritz-Carlton corporate and hotel senior leaders, as well
as owners and corporate visionaries, including

Allan Federer, general manager of The Ritz-Carlton, Millenia
Singapore
Bhavana Boggs, vice president and senior counsel
Bob Kharazmi, senior vice president of international operations
Bob Phillips, senior vice president of business development, The
Ritz-Carlton Clubs
Brian Gullbrants, vice president of operations
Bruce Himelstein, senior vice president of sales and marketing
Debi Howard, manager of corporate guest relations
Derek Flint, general manager of The Ritz-Carlton, Beijing,
Financial Street
Dermod Dwyer, executive chairman of Treasury Holdings
Diana Oreck, vice president of global learning and the
Leadership Center
Ed Mady, vice president and area general manager of The Ritz-
Carlton, San Francisco
Ed Staros, vice president and managing director of The Ritz-
Carlton Resorts of Naples
Erwin Schinnerl, general manager of The Ritz-Carlton, Boston
Common
Francisca Martinez, vice president of talent management
Hermann Elger, general manager of The Ritz-Carlton, Cancún
Hervé Humler, president of international operations

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