Page 294 - The New Gold Standard

Sources
Horst Schulze, past president and cofounder of Ritz-Carlton and founder
of The West Paces Hotel Group, LLC
Jean Cohen, vice president and general manager of The Ritz-Carlton,
Grand Cayman
John Cottrill, senior vice president of The Ritz-Carlton Clubs and
Residences
John Timmerman, vice president of quality and program management
Julia Gajcak, vice president of communications and marketing
Karim Alibhai, founder and manager of the Gencom Group
Katerina Panayiotou, manager of internal communication
Kathy Smith, senior vice president of human resources
Ken Rehmann, executive vice president of operations
Kevin Walsh, senior director of customer relationship management
Laurie Wooden, vice president of new business development and corpo-
rate strategy
Mandy Holloway, senior director of global learning
Mark DeCocinis, regional vice president of Asia Pacific
Mark Ferland, general manager of The Ritz-Carlton, Orlando, Grande
Lakes
Michael King, general manager of The Ritz-Carlton, Denver
Myra deGersdorff, general manager of The Ritz-Carlton, New Orleans
Paul Westbrook, senior vice president of product and brand management
Peter Mainguy, general manager of The Ritz-Carlton, Dubai
Ricco de Blank, general manager of The Ritz-Carlton, Tokyo
Roberto Van Geenen, general manager of The Ritz-Carlton, Dallas
Simon F. Cooper, president and chief operating officer
Sue Stephenson, vice president of Community Footprints
Susan Strayer, director of talent management
Tom Donovan, general manager of The Ritz-Carlton, Kapalua
Tony Mira, general manager of The Ritz-Carlton, Dearborn
Victor Clavell, vice president and area general manager of Hotel Arts,
Barcelona,
Vivian Deuschl, vice president of public relations

Additionally, the following individuals from all levels of the organiza-
tion made themselves available to provide information necessary to
make The New Gold Standard possible:

Abbey Millett, Adam Hassan, Ajith De Silva, Alexandra Valentin,
Andrea Aichinger, Andy Sun, Antje Geister, Apple Wang, Audrey
Strong, Aziz Yasin, Becky Gill, Beth Ridenour, Betty Lewis, Bjoern

274