Page 4 - The New Gold Standard
P. 4

THE NEW



             GOLDSTANDARD




                   5 Leadership Principles for Creating
              a Legendary Customer Experience Courtesy of
              The Ritz-Carlton Hotel Company





              JOSEPH A. MICHELLI













                   New York Chicago San Francisco  Lisbon London
                    Madrid Mexico City Milan New Delhi San Juan
                          Seoul Singapore Sydney Toronto
   1   2   3   4   5   6   7   8   9