Page 39 - The Six Sigma Project Planner

How Will I Monitor Satisfaction with Project Progress?
Six Sigma projects have a significant impact on people while they are being
conducted. It is important that the perspectives of all interested parties be
periodically monitored to ensure that the project is meeting their expectations
and not becoming too disruptive. The Black Belt should develop a means for
obtaining this information, analyzing it, and taking action when the results
indicate a need. Data collection should be formal and documented. Relying on
“gut feeling” is not enough.
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Means of monitoring :
• Personal interviews
• Focus groups
• Surveys

• Meetings
• Comment cards
• Other:

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Six Sigma Handbook, Chapter 3.

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