Page 59 - The Starbucks Experience

PRINCIPLE 1

infused into the Starbucks Experience and into employee
empowerment as well. Others have already taken notice of
the power of the Starbucks Five Ways of Being. Dr. Theresa
(Terri) Stahlman, regional superintendent of the Duval
County Public Schools, in Jacksonville, Florida, notes, “We
basically took the Green Apron Book and aligned it exactly
with what we do in the business of education. The Starbucks
Ways of Being are great tools for helping our school leaders
frame ways to be more effective with all they serve.”
They have Made It Their Own at Starbucks and in the
Duval County School District. Now, how can the Five Ways
of Being work in your company?

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