Page 101 - The Voice of Authority

Just tell it like it is about the current issue, happening,
or habit—with respect and without malice—and ask for
the specific change you need.
Purposefully unclear communication—with bad inten-
tions or the best of inten-
tions—can be devastating
for both individuals and or- Face-saving is rarely a
ganizations. In such cul- good substitute for prob-
tures, everyone gets along, lem solving.
goes along—and sinks to-
gether. Face-saving is rarely
a good substitute for problem solving. Open communica-
tion and emotional maturity, rather than defensiveness,
foster trust and excellence.

Is It Purposefully Unclear? 89