Page 75 - The Voice of Authority
P. 75
Figure 3.1
The Tree Swing Experience Happens Too Frequently to Be Funny
What Marketing Suggested What Management Approved
As Designed by Engineering What Was Manufactured
As Maintenance Installed It What the Customer Wanted
Source: Unknown. Provided by a workshop participant 15 years ago
and often circulated in training workshops.
Is It Clear? 63
