Page 265 - How Great Leaders Build Abundant Organizations That Win

WHAT DELIGHTS ME? (CIVILITY AND HAPPINESS)

A tiny moment of delight, of beauty, declaring that “life
might still hold something worthwhile,” held Teeda steady
through this moment of crisis and gave her a memory that
held her through many others. She and her family eventu-
ally escaped Cambodia and started a new life in the United
States.
If a small moment of delight can bring hope to someone
in such circumstances, affirming that life is a precious gift
even under the hand of unspeakable oppression, surely such
moments can bring meaning to those of us with much less
to overcome, much more to live for.

Summary: Leadership Actions to Foster Delight
• • See and test the connection between employee delight
and customer loyalty.
• • Find ways to delight yourself at work and encourage your
employees to find delight through:
• • Creativity
• • Pleasure
• • Humor/playfulness
• • Civility

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